Privacy Policy

At Opal & Co, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website or purchase our products. By using our website or services, you agree to the practices outlined in this policy.

1. Information We Collect

To provide you with the best possible shopping experience, we may collect the following types of information:

Personal details, including your name, email address, telephone number, billing address, and delivery address.
Payment information required to process your purchases securely, such as credit/debit card details or other approved payment methods. Payment information is handled securely through trusted payment providers.
Order information, including products purchased, purchase history, and shopping preferences.
Technical information such as your IP address, browser type, device information, and website usage data collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

Process and fulfil your orders.
Arrange delivery and provide order updates.
Respond to customer service enquiries and support requests.
Personalise your shopping experience and recommend relevant products.
Send promotional emails, special offers, and newsletters where you have chosen to receive them. You can unsubscribe at any time.
Improve our website, products, and customer experience through analytics and performance monitoring.
Prevent fraud and comply with legal obligations.

3. Sharing Your Information

We respect your privacy and never sell your personal information. We may share your information only when necessary with trusted third parties, including:

Delivery partners responsible for shipping your orders.
Secure payment processors that handle transactions.
IT providers, website hosting companies, and customer support services that help us operate our business.
Regulatory authorities or law enforcement agencies where disclosure is required by law.
A successor business if Opal & Co undergoes a merger, acquisition, or sale of all or part of its business.

All third-party service providers are required to protect your information and use it only for the services they provide on our behalf.

4. Data Security

We use appropriate technical and organisational security measures to safeguard your personal information against unauthorised access, loss, misuse, alteration, or disclosure. While we work hard to protect your data, no online transmission or electronic storage system can be guaranteed to be completely secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to meet our legal, accounting, and regulatory obligations.

6. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate parental consent, we will promptly delete it.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where legally permitted.
Object to or restrict certain types of data processing.
Withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be published on this page and will take effect immediately upon posting. We encourage you to review this policy regularly.